Outlook 2013 - sent messages not appearing in sent items folder

IMAP in Outlook 2013 has changed significantly since Outlook 2010.  The biggest change is that Outlook uses the XLIST command to query the IMAP server to obtain a list of all your IMAP folders.  If your IMAP server does not support XLIST then you may experience the same issue I did.  When sending an email it would send fine, however a copy of the sent message would not go anywhere, either it would just vanish or it would sit in the Outbox.

I discovered that my IMAP provider did not support XLIST and is unlikely to do so in the future.  Doing some research I discovered that many people who had upgraded and were using IMAP were also frustrated with the inability to manually define a Sent Items folder in Outlook 2013 like you could in Outlook 2010.  There are many suggestions about creating a rule to automatically move a sent message to your Sent Items folder on your IMAP server however I didn't like this option.

Another option is to define your root folder, in my case this worked as my IMAP folders all appear under the Inbox folder:

INBOX
- Sent
- Drafts
- Trash
- Others

How to Root your mailbox

Outlook may not always recognize the correct folders when the IMAP mailbox is based on a “root structure” where all the other mail folders are created under the default Inbox folder.

The result is that Outlook will ignore the already existing Sent Items and Deleted Items folder on the server and create some local ones of its own.

When you set the “Root folder path” option in your account settings, Outlook will usually recognize the correct folders.

You can root your mailbox in the following way:

  1. File-> Account Settings-> Account Settings…
  2. Double click on your IMAP account.
  3. Button: More Options…
  4. Tab: Advanced
  5. Option: Root folder path
  6. Usually setting this to “Inbox” will do the trick.
  7. OK yourself out all of the opened dialogs.

Set a root path if your IMAP mailbox list all folders as Inbox subfolders. (click on image for the full dialog)
Set a root path if your IMAP mailbox list all folders as Inbox subfolders.
(click on image for the full dialog)

Determining the root folder path
A way to determine the mailbox root is to right click on the top of your IMAP mailbox (which by default is named after your email address) and choose IMAP Folders… In the dialog that pops up, press the Query button. If all folders start with a common name followed by a dot, then that first part is your root name.

This IMAP mailbox can be rooted to the Inbox folder (click on image to enlarge). 
This IMAP mailbox can be rooted to the Inbox folder (click on left image to enlarge).

Thanks to MSOutlook.info for this tip, for more information on troubleshooting IMAP issues in Outlook 2013 check out this link: http://www.msoutlook.info/question/736

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